Any promotions that South Wales Drones have are generally for those in the geographical area of South Wales but if the offer can be extended to the whole of the UK within reason then we will do our best to organise it. Any promotions can be withdrawn at any time by South Wales Drones but anyone who does buy any product that has a promotional offer it will be honoured for the length of time it runs for. Any courses that are sold with any product do not hold any monetary value and can not be exchanged or used to discount a product.

Manufacturer Warranty

Once you receive your new drone you should register it as soon as possible with the manufacturer to activate their warranty. This is really important as they will offer you the best cover and service options.

All new goods we sell to UK and Irish consumers have at least 12 months warranty. If you live in another country the warranty usually has the same terms but you will need to check directly with the manufacturer’s local service centre to confirm this.

Most of the purchases you make have lifetime technical support directly with the manufacturer. As we sell a large range of products it is not possible for us to provide you with the same level of technical expertise as the manufacturers.

If you are unable to contact the manufacturer or if you are unhappy with their service then send us an email or message and we will do our best to solve your problem.


Processing your order

Normal processing time for orders is up to 2 working days from order. When we have dispatched your item you will be notified and any tracking information will be given to you.

NOTE: Because of the current world situation, and we are busy droning about, we are finding that it is taking up to 5 working days to process and dispatch any orders.


Currently we are set up to deliver to addresses in the UK. However we can ship worldwide if necessary but before you purchase we ask that you contact us beforehand using our contact form.

Tracking your order

Want to know how your order is progressing? Just wait and we will notify you when your order has dispatched. If it is a drone that you have ordered then tracking information will be provided.

Not sure where your tracking information has gone, send us an email; you just need your sales order number and email address.

Please allow for up to 2 working days to get your order dispatched, this time allows us to properly package your product and organise a courier.

NOTE: Because of the current world situation, and we are busy droning about, we are finding that it is taking up to 5 working days to process and dispatch any orders.

All drones sold are sent by courier that will be tracked.

Easy Returns

Ordered the wrong item? Or not happy with the product? Simply contact us within 14 days from the day after delivery to return your order.

  1. Send us an email at
  2. We’ll get back to you within 48 hours to authorise the return.
  3. You can then send the product back to us via a secure courier. You’ll need to arrange and pay for the courier, you should also make sure the product is insured with the courier and securely packaged for the journey.
  4. Once we’ve received the product back we’ll check it over and then contact you with the next steps.

If the item has been used we will only make a partial refund to cover the diminished value of the product.

Some items bought online cannot be returned because you change your mind. These include: CDs, DVDs or software if the seal is broken on the wrapping, tailor-made or personalised goods, newspapers, periodicals, magazines or Vinyls/Decals.

My product arrived damaged

Please contact us immediately by email or messenger to report any damage.

It’s rare that a product arrives damaged but if it does you can refuse the item at the point of delivery and it will be returned with the driver.

How to report a damaged product:

  1. Send us an email at
  2. Upload any pictures of the damage via the return portal
  3. We will respond to you within 48 hours to inform you of the next steps

My new product is faulty

We’ll sort it for you.

It’s worth noting that all our new products come with at least 12 months warranty for UK and Irish consumers. You can contact us direct to return a faulty product but we often find it’s useful for you to contact the manufacturers helpline first, they can help you diagnose the fault and try to resolve it on the call – we find that over 50% of returns enquiries can be resolved over the phone. They can often resolve issues quickly without the need for further action.

How to return a product to us:
Where possible we recommend contacting the manufacturer helpline first and obtain a fault reference number. While this isn’t necessary it does help speed up the process.

  1. Send us an email with your order details.
  2. We’ll arrange to collect the product. You should also make sure the product is securely packaged for the journey. Make sure you include all accessories that arrived with the product.
  3. Once we’ve received the product back we’ll check it over and then contact you with the next steps.

We’re here to help

We love speaking to our customers! We don’t hide our contact details away, feel free to get in touch whichever way suits you best.

If you’re an existing customer and you’d like to chat to us about your current order, you can find a phone number on your order confirmation email.

Complaints process

Need to escalate a complaint? Send us an email with your complaint to

WEEE Regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.

The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

As a Producer under the UK WEEE Regulations, we comply with its Producer Obligations by being registered as a Member of the WEEECare Compliance Scheme and obtaining the WEEE Producer Registration Number – WEE/FB5353ZX

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites. We are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when you buy from us a new Electrical or Electronic product.

For example, if a customer bought a new appliance from us we would accept their old appliance back and prevent it going into a landfill site by disposing of it safely. The recycling/disposal service is offered free of charge. Customers must return their WEEE item to us within 28 days of purchasing their new item. Alternatively we offer a collection service charged at £19.98 (inc VAT) – this service must be requested at the time of ordering your new appliance. Any appliances that we are collecting should be disconnected and ready for collection at the time the new appliance is delivered. NB We can only remove old refrigerated appliances if they have been fully defrosted.

Alternatively, there is a network of recycling centres across the UK where consumers and end users of WEEE can also take WEEE free of charge to be discarded, reused and/or recycled. The complete list of locations can be found at:

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below: 

To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

Click here to see the WEEE information for the Republic of Ireland


Repairs done by South Wales Drones may void any warranty that your item has therefore please be aware before agreeing to any work. We aim to diagnose and provide you with a quotation for repair work within two business working days of receiving the drone. There is a minimum charge of £30 which covers labour and diagnostics regardless of whether you choose to use us for repairs but DO NOT include any parts needed to conduct the repair or postage. Any guarantee by South Wales Drones is for a limited time and only extends to the repair work conducted. We will get in touch soon with a quote for the work and explain what we think. If we discover additional work that is need to get the job done, we will contact you before hand and ask your permission to continue.

Once you have accepted our quotation on any work, we aim to complete and return your drone within three to five working days after receiving it. If parts are unavailable or delayed, this may prolong the timescale outside of the three to five working days estimation. We will always notify you if this is the case.

Promotions are valid for a restricted period of time and cannot be used outside of these times.

Once your order has been confirmed, changes to your order may not be possible, and where amendments are able to be made, an additional charge will be incurred and your shipping date will change.

You will be notified when your order has been dispatched and all drones are sent by courier at no extra cost.